I know business owners and employees have two different perspectives about their business/job. As a business owner for lots and lots of years in lots and lots of different businesses I have found recently that employees have changed.
When I was growing up a job was a job, you went to work everyday got a paycheck and hoped you stayed long enough to get a gold watch. Most people didn’t think too much about liking or disliking their job, or changing their “career”. It was a job!
As years have past employees have become more pro-active, more involved and more demanding. Now changing jobs/careers is common place.
We have a fairly constant turnover of employees. Part of it is the nature of the jobs we offer. Selling wedding dresses doesn’t take a college degree, it pays $8.00/hr plus commissions and like I tell the girls at our hiring meeting the benefits we offer with the job, is you’ll get a paycheck, no medical or dental etc.
What has surprised me lately is the attitude of our employees. Many of them seem to think they know how to run the business better than we do.
We are open to suggestions and incorporate employee ideas when they are beneficial. But here’s the one that got me. One employee gave me an 8 page report boldly telling me what was wrong with the way we run the business. She made statements like: our return policy is based on Don’s mood at the time; we should spend money advertising on bus benches; we should give 100% refunds when asked to keep the brides/customers happy and more.
It partially gets to me that she is so bold as to even present this to me and secondly that she is so stupid as to have not thought through any of her suggestions or criticisms.
Our employees lately think they could run our business better and don’t seem to be afraid of saying so, either to our face like this girl, or behind our back – amongst themselves.
Is this common? You who are employees, do you feel the same about the business you’re in? Is this just a common feeling that’s now coming out more than before? Have your suggestions been implemented, or does your boss listen to you?
What’s up with this?